Dignity at work

Dignity at work

FairWRC’s research in this area has often focused on the subjects of workplace bullying, harassment and intimidation. In this respect, some of our researchers have developed a multi-disciplinary approach to workplace bullying, integrating psychological, legal and industrial relations perspectives on the topic. More recently research has often been directed at ‘protected’ groups (ethnic minorities, religious minorities and lesbian, gay men and bisexuals), and at the intersection of protected group statuses (e.g. sexual harassment of black and minority ethnic women).  Other research topics include aggression and emotion regulation, customer violence and aggression, and alternative dispute resolution/mediation.

We have a number of ongoing projects in this area which includes: ‘wicked’ problem- solving mistreatment and neglect in elderly mental health care (Health Foundation Trust); lesbian, gay men and bisexual employees’ experience of discrimination, bullying and harassment at work (ESRC); Customer violence in the British public transport sector; and the role of prosocial music to reduce customer aggression in call centres (Richard Benjamin Trust).

Related publications:

Beale, D. and Hoel, H. (2010) ‘Workplace bullying, industrial relations and the challenge for management: Britain and Sweden compared’, European Journal of Industrial Relations, vol. 16, pp.01-118

Beale, D. and Hoel, H. (2011) ‘Workplace bullying and British employers: exploring questions of cost, policy, context and control’, Work, Employment and Society, vol. 25, pp.5-18

Bishop, V., Cassell, C.M. and Hoel, H. (2009) ‘Preserving masculinity in service work: An exploration of the underreporting of customer anti-social behaviour’, Human Relations, vol. 5, pp.5-25

Einarsen, S., Hoel, H. and Notelaers, G. (2009) ‘Measuring exposure to bullying and harassment at work: validity, factor structure and psychiatric properties of the Negative Acts Questionnaire’, Work & Stress, vol. 23, pp.24-44

Einarsen, S., Hoel, H., Zapf, D. and Cooper, C.L. (2011) Bullying and Harassment in the Workplace: Development in Theory and Practice (2nd ed.) London/New York: CRC Press – Taylor and Francis Group

Escartín, J., Ullrich, J., Zapf, D., Schlüter, E. and van Dick, R. (2012) ’Individual and group level effects of social identification on workplace bullying’, European Journal of Work and Organizational Psychology, pp.1-21

Hoel, H. and Beale, D. (2006) ‘Workplace bullying, psychological perspectives and industrial relations: towards a contextualised and interdisciplinary approach’, British Journal of Industrial Relations, vol. 44, no. 2, pp.239-262

Hoel, H., Glasø, L, Hetland, J., Cooper, C.L. and Einarsen, S. (2010) ‘Leadership style as predictor of self-reported and observed workplace bullying’, British Journal of Management, vol. 21, no. 2, pp.453-468

Hunt, C.M., Davidson, M.J., Fielden, S.L. and Hoel, H. (2010) ‘Sexual harassment in the workplace-an intervention model’, Personnel Review, vol. 39, no. 5, pp. 655-673

Jenkins, M., Winefield, H., Zapf, D. and Sarris, A. (2012) ‘Bullying allegations from the accused bully’s perspective’, British Journal of Management, vol. 23, no. 4 pp.489-501

Niven, K., Holman. D. and Totterdell, P. (2012) ‘How to win friendship and trust by influencing people’s feelings: An investigation of interpersonal affect regulation and the quality of relationships’, Human Relations, vol. 65, pp.777-805

Niven, K., Sprigg, C. A. and Armitage, C.J. (2013) ‘Does emotion regulation protect employees from the negative effects of workplace aggression?’ European Journal of Work and Organizational Psychology, vol. 22, no.1, pp.88-106

Niven, K., Sprigg, C. A., Armitage, C. J. and Satchwell. A. (2012) ‘Ruminative thinking exacerbates the negative effects of workplace violence’, Journal of Occupational and Organizational Psychology, vol. 86, no. 1, pp.67-84

Salin, D. and Hoel, H. (2013) ‘Workplace bullying as a gendered phenomenon’, Journal of Managerial Psychology, vol. 28, no.3, pp.235-51